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Skip to content Effective Date: April, 2026 Last Updated: April, 2026
This Privacy Policy explains how Houston Mental Health (“we,” “us,” or “our”) collects, uses, and protects information when you visit houstonmentalhealth.com (the “Website”) or contact us through it. It applies to anyone who uses the Website, whether or not you become a patient.
This policy covers information we collect through the Website. It does not cover records created in the course of treatment, which are governed by stronger rules described below.
Houston Mental Health is a HIPAA-covered healthcare provider. Federal law gives you separate, stronger rights over your medical records and other protected health information (PHI) held in our treatment systems.
We collect the following categories of information:
We do not ask for Social Security numbers, payment card numbers, or detailed clinical history through public web forms.
We collect information when you fill out a form, verify insurance, call or text us, email us, subscribe to a list, interact with chat, or browse the Website. Cookies, pixels, server logs, and analytics tools collect device and usage information automatically.
We use the information we collect to:
We do not use Website information to make automated decisions about your treatment.
We share information only as described here:
We do not sell your personal information. We do not sell or share your PHI for marketing or advertising without your written authorization, as required by HIPAA.
Our Website uses cookies, pixels, tags, and server logs to operate the site, measure traffic, and improve content. Because we are a healthcare provider, we treat these tools with extra care.
The U.S. Department of Health and Human Services, Office for Civil Rights, has stated that identifiers such as your IP address, combined with the specific pages you view on a healthcare website, can be protected health information in context – for example, when those pages describe conditions you are seeking care for. We take that guidance seriously.
On pages where you describe symptoms, request care, or submit insurance details:
Elsewhere on the Website, we may use standard analytics to understand aggregate traffic. You can control analytics and marketing cookies through your browser and through our cookie preference options. We honor the Global Privacy Control (GPC) signal as a valid opt-out of “sale” and “sharing” under California law.
Some browsers offer a “Do Not Track” signal. There is no common industry standard for responding to it, so we do not react to DNT beyond the controls above.
Cookies are small files placed on your device. We use:
You can refuse or delete cookies in your browser. Turning off strictly necessary cookies may break parts of the Website.
The Website may link to other sites, such as insurance carrier pages or clinical resources. We do not control those sites or their privacy practices. Review their policies before sharing information.
If you give us your mobile number and express written consent, we may text you about your inquiry, admissions logistics, appointment details, or our services.
Consent to receive texts is never a condition of treatment.
If you opt in, we may email you resources, admissions follow-ups, or program updates. Every marketing email includes an unsubscribe link. You can also email Contact@houstonmentalhealth.com to be removed. Transactional messages about an active inquiry or admission may continue after you unsubscribe from marketing.
We keep information only as long as needed for the purpose it was collected:
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, staff training, and routine security reviews. No method of transmission or storage is 100% secure. If we learn of a security incident that affects your information, we will notify you as required by law.
Please do not send detailed clinical information, diagnoses, or sensitive personal details through public web forms or unencrypted email. Call us at (713) 903-8292 for private conversations.
You may:
To make a request, use the contact details at the end of this policy. We will verify your identity before acting.
If you live in California, you have the right to:
You may use an authorized agent to submit a request with written permission from you. We will confirm receipt and respond within the timelines required by California law.
To exercise these rights: email Contact@houstonmentalhealth.com, call (713) 903-8292, or mail the address below.
Texas law gives you rights over medical records held in our treatment systems. Those rights are described in our Notice of Privacy Practices.
The Website is intended for adults. We do not knowingly collect information from children under 13 online. If you believe a child under 13 has given us information through the Website, contact us, and we will delete it.
Houston Mental Health may provide treatment to minors when clinically appropriate. In those cases, consent and enrollment are handled offline with a parent or legal guardian, not through Website forms. Minor patients’ information is protected under HIPAA and Texas law.
We work to keep this Website usable for people with disabilities and aim to meet recognized web accessibility standards. If you have trouble accessing any part of the site, email Contact@houstonmentalhealth.com or call (713) 903-8292, and we will help you get the information you need in another format.
We may update this Policy as our practices or the law change. We will post the new version with an updated “Last Updated” date. For significant changes, we will provide notice on the Website.
Questions, requests, or complaints about this Policy:
Phone: (713) 903-8292 Email: Contact@houstonmentalhealth.com
You may also submit a written request by mail to the address above.
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